Help-A-Heart CPR
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CANCELLATION AND RESCHEDULING GUIDELINES

Cancellation & Rescheduling

No refund or credit will be given for “No Shows” or for cancellation/reschedules inside the 48 hours before an American Heart Association, American Safety Health Institute, or American Red Cross course. The “TIME STAMP” of your email or phone call will be the official time of record that will be used. If you submit payment within 48 hours of a scheduled course you will not be given the option of a refund, credit or cancellation only to RESCHEDULE.
We apologize for any inconvenience this may have caused you, Help-A-Heart CPR has reserved the seat for you as promised by your completed payment and has fulfilled our obligation by being prepared to conduct the course.
  1. It is YOUR RESPONSIBILITY to ensure that you are enrolled in the correct class. There are NO REFUNDS for American Red Cross or American Heart Association Blended Learning courses.
  2. Auditing of classes is NOT permitted.
  3. CHILDCARE IS NOT PROVIDED. Please do not bring children to class. You will be asked to reschedule and the rescheduling policy applies.
  4. Based upon the discretion of Help-A-Heart CPR management, you may reschedule your class one time only without paying the full course fee again.
  5. We reserve the right to decline your rescheduled date request due to limited seating on that date.
  6. Rescheduled classes must be approved by the administration, as classes are limited to only 1 rescheduled student per class.
  7. Course RESCHEDULING must be submitted ONLINE 2-business days prior to the class date (business days are Monday-Friday, 9:30 am to 3:00 pm).
  8. Classes rescheduled without at least 2 business days’ notice are subject to a rescheduling fee. Classes rescheduled within less than 8 hours prior to a course are subject to a MANDATORY rescheduling fee of either $45.00 (See Below) or $100.00 (See Below).
  9. Rescheduling fees: $45.00 for CPR-AED, First Aid, ACLS/ALS, BLS, PALS, and/or PEARS Provider Course. $100.00 for BLS, CPR/AED/First Aid, ACLS/ALS, and/or PALS/PEARS Instructor Course.
  10. Classes begin promptly. Please arrive 10 minutes prior to course start time.
  11. If student is late in excess of 15 minutes past class start time then that will considered a late arrival and student will not be allowed in class.
Help-A-Heart CPR Cancellation Policy
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​Help-A-Heart CPR, LLC  |  1518 Blanco Road #102  |  San Antonio, Texas 78212  | (210) 380-5344 | info@helpaheartcpr.com
​Copyright © Help-A-Heart CPR, LLC 2023
PRIVACY POLICY
​100% Certification Acceptance
We promise your employer, school, or agency will accept the certification card we issue to you. If there is a question of acceptance or validity, simply send us an email at info@helpaheartcpr.com with full details. We will reach out to the individual/entity and provide accreditation information. If still there’s a question, we will provide you with a full refund of your class fee. It’s that simple.
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Why Choose Help-A-Heart CPR?
1. Flexible Scheduling
2. On and Off Location Training Available
3. Casual, Fun Atmosphere
4. Best Price Guarantee
5. All Instructors are AHA and/or ARC certified
6. 5 Star Google Reviews
7. Blended Learning (Online & Skills Check) Available
8. Meets OSHA & College CPR Requirements
9. Get Certified Within 3-4 Hours
10.Certification Is Good For Two Years
11. Official AHA/ARC/ASHI Training Site
12. High Quality Safety Training!
  • HOME
    • ABOUT US
  • CLASS SCHEDULE & REGISTRATION
    • AMERICAN HEART ASSOCIATION >
      • CONTINUING EDUCATION (CE) CREDIT
      • ACLS PRECOURSE REQUIREMENTS
      • PALS PRECOURSE REQUIREMENTS
    • ECG AND PHARMACOLOGY
    • ASHI CERTIFICATION
    • AMERICAN RED CROSS COURSES >
      • CHILD CARE AND BABYSITTING COURSE
    • SPANISH BLS & CPR/AED/FIRST AID
    • GROUP TRAINING
  • ONLINE CLASSES
    • AMERICAN HEART ASSOCIATION ONLINE CLASSES
    • AMERICAN RED CROSS ONLINE CLASSES
  • INSTRUCTOR TRAINING
    • AMERICAN HEART ASSOCIATION INSTRUCTOR TRAINING >
      • AHA INSTRUCTOR RENEWAL TRAINING
      • AHA INSTRUCTOR ALIGNMENT
    • AMERICAN RED CROSS INSTRUCTOR TRAINING >
      • AMERICAN RED CROSS INSTRUCTOR ALIGNMENT
    • ASHI INSTRUCTOR TRAINING
    • INSTRUCTOR TOOLS >
      • INSTRUCTOR E-CARD ORDER
  • RESOURCES
    • BLOG
    • FAQ'S
    • AED SALES & INSPECTION
    • CANCELLATION & RESCHEDULING
    • PRIVACY POLICY
  • CONTACT